Articles by  Rick Tate.

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These articles are in Portable Document Format.  The article will open in a new window in the Acrobat viewer that can be closed after viewing.  If you do not have Adobe Acrobat viewer click here to download.

The Customer Revolution - The Customer Revolution is here to stay!  Learn to celebrate the Customer Revolution in ways that will promote customer loyalty.

Customer Centered Communications(C):  Using Information to Create Value for Your Customers - Communication is the number one problem in relationships including the relationship your company has with it's customers.  You'll learn about the history of customer communications and what you can do to overcome this problem.  

Leadership Action and Culture:  An in-depth article about the ways that corporate culture proliferates and the harm it can do to employees and management.

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