the logo above to visit an on-line store where you can
purchase Rick's books and training programs.
Service: The Ten Fundamentals
Gary Heil And Rick Tate
This program can be delivered:
One full day, two half-day sessions, five independent two hour modules, as a
Train the Trainer and as an internal training program facilitated by an
employee. Components include: Videos, Facilitators Guides,
Participants Workbooks, Slide Sets and Overheads.
There is a reason that Legendary Service: The Ten Fundamentals
(the updated Legendary Service) program is one of the worlds
best sellers...results! Now, after six years and hundreds of
organizations having implemented this program, many award
winning organizations are crediting Legendary Service as having
a direct impact on their success. Added value through service
quality continues to be a critical element in staying
competitive. The demand from customers for "having it their
way" is ever increasing. Exceeding customers
expectations takes total commitment from the entire staff.
Leadership and the Customer
Rick Tate and Gary Heil
The Book (Click
here to read an excerpt.)
weeks after its release in October 1995, Leadership and the
Customer Revolution went into its second printing. It has
received rave reviews from people such as Jan Carlzon and
Stephen R. Covey. This 290 page hard-bound book retails for
$26.95 and challenges people to re-examine their thinking about
service, leadership and structures.
Videotape One: Revolutionary Service: Building
Loyalty One Customer at a Time
Voted one of
the best business training videos in the industry by
Successful Meetings magazine!
They further wrote,
"...the fastest 30
minutes youll sit through this year. In addition to the two
light-hearted hosts (Gary Heil & Rick Tate) relating
humorous anecdotes, there are testimonials by an assortment of
executives and employees of three customer-driven
Join service experts Rick Tate and Gary Heil
as they demonstrate why a loyal customer base is the key to
future business. Includes how-to examples from
several organizations that have restructured themselves in order
revolutionize their service...much to the delight of their
Guide with reproducible Participant Materials.
Revolutionary Leadership: Liberating the Human
Build an organization that keeps customers
coming back for more! Discover why leaders within
your organization are the key to great customer service.
Successful businesses such as Johnson & Johnson, JC Penney
and Macaroni Grill provide several examples of how to liberate
the human spirit within your organization and give employees the
ability to delight your customers.
Support Materials: Leader's Guide
with reproducible Participant Materials.
Leadership: The Ten Fundamentals
Gary Heil And Rick Tate
years ago leadership and service experts, Rick Tate and Gary
Heil, concluded an extensive exploration into key leadership
competencies that seemed to be present in most organizations
with great service reputations. Together, with the product
development and marketing expertise of Ken Blanchard (The One
Minute Manager), they produced one of the world's best selling
service programs, Legendary Service. This updated
version has retained all the basic concepts that have stood the
test of time and helped thousands improve their organizations'
competitive advantage as well as their own value as leaders.
Added value through service quality continues to be a critical
element in staying competitive. The demand from customers for
"having it their way" is ever increasing. Exceeding
customers expectations takes total commitment from the entire
10 module format allows for maximum flexibility for delivery.
The entire program can be delivered in one to two days. The
target audience for this program is managers, team leaders and
program can be enhanced with the use of the award winning
Legendary Service video featuring Ken Blanchard, Gary Heil
and Rick Tate with a studio audience, as well as a dozen public
and private-sector service role models.
By: Rick Tate and Sam Shriver
Rick Tate and Sam Shriver have released a new edition of
Frontline Service, one of the best-selling service quality
improvement programs developed over the past three years. This
program continues to receive rave reviews from large and small
companies all over the world. It has been translated for use in
China, France, Italy, Mexico, Quebec-Canada and Spain.
presents a framework for improving service where it really
counts . . . at the point of contact with the customer. This
framework provides participants with strategies and skills that
will help them make the most of their day-to-day interactions
with people who receive their services, both inside and outside
Features of this
program include: Flexible design
Each of the five
modules may be delivered in from one to two hours and are
designed to be independent of the others. Also, one and two day
designs are offered in the Facilitator's Guide. The
target audience for this program is customer-contact personnel,
internal service providers and supervisors.
Sector Version Also Available!
version of Frontline Service has been adapted
for government agencies and public sector
organizations. Call for or e-mail us for more