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Rick customizes each and every program using tools such as a pre-program survey, client conference calls and extensive research.  You'll find Rick to be entertaining and knowledgeable about your particular company issues and your industry in general.

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Challenges of the Customer Revolution
Leadership and the Customer Revolution
The Call For Leadership
Better, Faster, DifferentTM:Frontline Service in the 21st Century
Leading Change... "No Theory, No Learning"
The "No Spin Zone"TM:  Creating Customer-Centered Communications
Legendary Service:  The 10 Fundamentals

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